Terms & Conditions

Terms & Conditions

Refusal to sell:

TheQuarterMaster retains the right NOT sell to anyone for any reason whatsoever.

[Not a bad way to start the T's and C's! :-) ]

 

24 hour returns window: No charge & full refund.

To offer our customers peace of mind we offer a 24 hour returns, no questions asked “window’.

If in the event you receive a product and you are unhappy with it you must return it to TheQuarterMaster within 24 hours of receiving it.

The waybill will record the time received. In this event you must advise TheQuarterMaster in writing via email  that you intend to do so, quoting the waybill and invoice number.

E.g. you receive a parcel on Thursday at 08h00. You must notify us BEFORE 08h00 Friday in order to expedite the claim.

Once the goods are received back in good order, unused and in original packaging will a full refund take place. The customer will be liable for the courier fees back to TheQuarterMaster

If goods are damaged or suspected of being used NO REFUND WILL TAKE PLACE. Goods will then have to be collected or an additional delivery fee will be charged.

Customers who abuse this policy will not be allowed to continue purchasing from TheQuarterMaster



Orders/purchase returned:  Undeliverable

Please note: If a delivery is made to the address you specified and/or you are unavailable on the contact cell phone and or telephone numbers you provided and  or the contact person specified is not available, this may result in your order/purchase being returned to TheQuarterMaster.

You, the customer will be liable for all shipping costs incurred due to non-delivery. Obviously we will do our best to resolve the situation BEFORE the order is returned to us. 

 

Delivery times:

Are estimates based on the courier company contracted by TheQuarterMaster to deliver the goods.

Strikes, public holidays and peak time will disrupt delivery time estimates.

Additionally TheQuarterMaster may close temporarily for stock taking, staff training, outside exhibitions or product testing.

 

Currently delivery is estimated between 3-5 Working days. (Mon through Friday) from date payment appears in our bank account.

 

Refunds:

Refunds are at the sole discretion of TheQuarterMaster and may either be done with store vouchers or in the same mode as the payment was made. 


Any funds deposited in error in our account will not be refunded until 14 days after it is reflecting in our account. 


TheQuarterMaster will refund any customer at no cost if an order has been cancelled but not yet been prepared for dispatch.

It is the responsibility of the customer to cancel the order and confirm that TheQuarterMaster has indeed received this instruction.

Disruptions in emails etc. may result in TheQuarterMaster missing your instructions. Therefore the onus is on YOU to ensure that your cancellation has indeed been received.

 

Any cancellations that are received for goods already dispatched or received by the customer will result in you the customer being liable for all delivery costs. Additionally a 15% restocking fee will be deducted from the refund.

 

Refunds will not take place until the good have been returned unopened and unused in the original packaging.

 

Payment Options

Payment may be made via credit card, EFT on the TheQuarterMasterweb store.

Upon request payment may be made via EFT, bank deposit or cash payment at the store.

Cheques are not accepted.

Payment is considered to have been made only once it reflects in the TheQuarterMaster bank account or if an official receipt is issued from our office.

Payment currency is ZAR (South African Rands)

Payment via EFT or bank deposit will take longer to dispatch due to the fact the payment has to reflect on our bank statement. This can add up to 7 working days to your order.

 

Warranty


Some items sold by TheQuarterMaster have a sell by date. Ensure that you are familiar with the date before purchasing.


Regrettably we can only offer a local warranty in South Africa on products sold.


Other items may carry a 1 year warrant on workmanship and materials. The decision to repair or replace the item is at the sole discretion of TheQuarterMaster. Abuse, neglect and or the incorrect use of the product will render the warranty void.

Proof of purchase must accompany the item when returned for warranty. Courier charges are for the customers account unless other wise stated.

Other Items such as our range of single meals may have an expiry date which is to expire within six month. However because of the confidence we have in the product we will warranty it for 2 year from date of purchase to give you peace of mind. In that case we will replace any meal that fails within that time period. 


In Stock/Out of Stock

TheQuarterMaster does not sell items that are not in stock, however at times errors do occur in which case we will contact the customer find out if the customer wants a refund or is willing to wait. This is not ideal, but, we do not want to mess the customer around.


Thank you for reading this far, we want to re-assure you that we do not intend to scam you, neither, BUT, do we want to be scammed.


Cheers

Camo